Sometimes your tracking link may not show a new update for a few days. This does not necessarily mean that your box is no longer moving.
Delivery times can be affected by different factors, such as carrier delays, local operational issues or driver-related circumstances. In these cases, your tracking information may not be updated immediately, even though your box is still progressing through the delivery network.
What should I do if my tracking hasn't updated?
If there hasn't been a new tracking event, we recommend waiting up to 10 days from the date of the last tracking update.
During this time, your tracking may still be updated as your box continues its journey.
What if there is still no update after 10 days?
If 10 days have passed since the last tracking event and there is still no new update, please contact our Customer Support team.
We'll be happy to look into this and help find the best solution for you.