>> Change Advent Calendar details:
You are able to change your details in your online account under My Account - Personal Details and Address. Please take into account that last minutes changes are not possible, as we work with tight deadlines in order to ensure a smooth delivery. You could contact the courier directly in order to be considered for last minute changes.
>> I want to send the Advent Calendar to an address different to mine:
Within your online account, you can order multiple Advent Calendars. For each of your purchase, you are able to select a different address to ship the box to.
>> Follow your Advent Calendar journey:
In your online account, you will find indicative dates of when your Advent Calendar will be delivered. Once your Advent Calendar has left the warehouse, you will receive a tracking link with precise delivery information provided by the courier.
>> Advent Calendar hasn't arrived or has arrived in poor condition:
In order to assess the quality and/or status of your delivery, it's best to contact our Customer Service team as they can help to provide a fitted resolution to these matters. Click on Submit a Request at the bottom of this article to contact to one of our agents.